Updates to Policies: What You Need to Know

With the new year, Rosie’s Creative has made changes to adapt to shifting forces in the economy. These changes will not affect our services, only our fees and billing processes. Read on to learn more about our current policies! You can also view these policies on our website at https://rosiescreative.com/policies/

• For all monthly service agreements, payment is due upon receipt of invoice, is auto-billed, and is strictly non-refundable. If you wish to cancel monthly service, please note it requires 30 days written notice.
• Deposits and advance payments for individual projects, service agreements, hosting agreements, and other billables not specified are not eligible for return or refund.
• There have been marked increases in processing fees from credit card companies starting in 2018. Rosie’s Creative is offsetting that increase by instituting a credit card processing fee. Any invoice valued over $250 paid by credit card will incur a 3.75% processing fee at the time of payment. These fees can be avoided by using business checks or Zelle. We strongly urge our clients to pay by business check or Zelle whenever possible.
• In June of 2022, we updated our rates for hourly projects, including monthly overages and as-needed services. Rates are dependent on the services needed and the terms of any negotiated monthly contract. These are billed with a minimum of 1 billable hour. Rates are subject to change without notice.
• Our list of Standard Project Fees was updated in September of last year, and includes:
  • Expenses: Related expenses are invoiced per project and may include travel, meals, per diems, service fees, licensing fees, and other project-related costs not specified.
  • Cancellations: All scheduled consultation cancellations require at least 48 hours notice. Last minute cancellations are subject to a $50 cancellation fee.
  • Standard Rush Fees: Rush fees apply to all urgent projects, at the discretion of Rosie’s Creative. An “urgent” project is defined as any project which requires expedited turnaround and/or delivery. Standard rush fees for work performed during regular business hours are $99 per project or 20% of the project cost, whichever is greater.
  • Weekend or Holiday Rush Fees: Rush fees apply to all urgent projects, at the discretion of Rosie’s Creative. An “urgent” project is defined as any project which requires expedited turnaround and/or delivery. Weekend or Holiday Rush Fees apply to all projects which require work performed during non-business days. Weekend or Holiday Rush Fees are $199 per project or 50% of the project cost, whichever is greater.
  • Late Fees: All invoices are due upon receipt OR on the due date as indicated. Late payments are assessed every 30 days. Accounts with overdue invoices will be charged a late fee of 10% the value of the invoice, plus a $35 processing and handling fee, compounded every 30 days. We reserve the right to refuse service to accounts outstanding for a period of 30 days or more, till the overdue balance is paid along with any additional charges accrued due to the delinquent payment.
  • Abandoned Project or Stalled Project Fees: We understand. In business and in life, things happen that can cause a project to be stalled, delayed, or even abandoned after it has already started. Projects that are stalled, abandoned, or delayed cause significant issues with our production schedule, and create an unfair situation for other clients who are impacted by schedule disruptions. We will do our best to communicate and facilitate project progress, but should a project experience a lapse in communication of 2 weeks or longer, Abandoned Project Fees will be assessed.
  • Should your account go to collections, your business or legal entity will be held responsible for all costs of collection and litigation attributed to the collection of the overdue balance. As security for payment of any sum due or to become due under terms of any agreement, Rosie’s Creative shall have the right to retain possession of, and shall have a lien on, all customer property in our possession including work in process and finished work. The extension of credit or the acceptance of notes, trade acceptance or guarantee of payment shall not affect such security interest and/or lien.
• All payments are due upon receipt of invoice, unless otherwise noted on the invoice. Late payments are assessed every 14 days. Accounts with overdue invoices will be charged a late fee of 10% the value of the invoice, plus a $35 processing and handling fee, compounded every 30 days. We reserve the right to refuse service to accounts outstanding for a period of 30 days or more, till the overdue balance is paid along with any additional charges accrued due to the delinquent payment.

These changes are all to maintain our first-rate service in changing times. These adaptations will help us continue to provide you with the work you’ve come to appreciate. If you have questions, please Contact Us!