A quotation and/or scope will be provided prior to beginning any work. This document must be signed, accepted, and deposit received before work can begin. Any quote or scope not accepted within thirty (30) days is subject to review.
Experimental work performed at customer’s request such as: sketches, drawings, scanning, desktop composition, proofs, plates, presswork, coding, website reviews, consultations and other related materials/services will be charged for at current rates and may not be used without consent. All Sketches, copy, dummies and preparatory work created or furnished to customer shall remain Rosie’s Creative exclusive property and no use of same shall be made, nor any ideas obtained there from be used except upon compensation to be determined by Rosie’s Creative. Art work, type, digital files, photography, video, audio, plates, negatives, positives and other preparatory items when supplied by Rosie’s Creative shall remain our exclusive property unless otherwise agreed in writing. Alterations represent any work performed in addition to the original specifications agreed to. Such additional work shall be charged at current rates.
Static proofs shall be submitted for print and digital work in the form of either a JPG or PDF file. If revised proofs are desired, revision requests must be made when proofs are returned and in writing. All print design, web design, and graphic design projects include 3 complimentary rounds of revisions at no additional cost, unless otherwise specified in writing. Rosie’s Creative will bill for the additional design time required to create additional and/or excessive revisions and proofs beyond the complementary 3.
Rosie’s Creative regrets any errors that may occur through digital or print production undetected, but cannot be held responsible for errors if:
Because of differences in equipment, paper, inks and other conditions between color proofing and production press room operations, a reasonable variation in color between original art, color proofs, and the completed job shall constitute acceptable delivery. Rosie’s Creative does not produce physical print products and is not responsible for the print quality of those products when ordered from a 3rd party vendor.
Proposals are based on continuous and uninterrupted delivery of completed order, unless specifications distinctly state otherwise. Charges related to delivery from customer to Rosie’s Creative or from customer’s supplier to Rosie’s Creative are not included in any quotations unless specified. Special priority pickup or delivery service will be provided at current rates upon customer’s request. Materials delivered from customer or his suppliers are verified with delivery ticket as to cartons, packages or items shown only. The accuracy of quantities indicated on such tickets cannot be verified and Rosie’s Creative cannot accept liability for shortage based on supplier’s tickets. Title for finished work shall pass to the customer upon delivery, to carrier at shipping point or upon mailing of invoices for finished work, whichever occurs first. Delivery schedules or similar terms used by Rosie’s Creative merely reflects the current average completion times of standard orders. It is not contractual unless otherwise agreed in writing and for appropriate compensation. Time is not the essence of this agreement.
Web & Services Accounts
For all scoped work, payment shall be as follows… 50% nonrefundable deposit with signed Scope and/or Quote by customer. Balance shall be due prior to completion.
For all monthly service agreements, payment shall be as follows… Due upon receipt of invoice unless other terms are stated in writing upon the invoice.
Promotional Items and Print Products
Rosie’s Creative does not produce or supply physical products. All products must be purchased directly from the manufacturer. The total cost of any and all print items or promotional products is due at the time of order. No exceptions.
Rosie’s Creative does not accept Open Accounts except under very special circumstances. All approved open accounts are on terms of net 15 days. Accounts overdue will be charged a late fee of 6% per month. The purchaser will be held responsible for all costs of collection and litigation attributed to the collection of the overdue balance. All accounts outstanding for a period of 45 days will be placed on C.O.D. only status till the overdue balance is paid along with any additional charges accrued due to the delinquent payment. All information provided above shall be held confidentially by Rosie’s Creative solely for the purpose of our credit approval process and will in no way be released to any third party. As security for payment of any sum due or to become due under terms of any agreement, Rosie’s Creative shall have the right, if necessary, to retain possession of and shall have a lien on all customer property in our possession including work in process and finished work. The extension of credit or the acceptance of notes, trade acceptance or guarantee of payment shall not affect such security interest and/or lien.
Rates for Hourly Projects
Monthly Overages and As-Needed Services are performed at an hourly rate, with a minimum of 1 billable hour. Our rates vary depending on the type of service requested, and the conditions of any negotiated monthly contract. Non-contracted rates are subject to change without notice. Contracted rates are subject to change with 30 days written notice, unless otherwise specified in the contract. Standard hourly rates: Code: $125/hr – Consultations: $125/hr – Design & Specialty Work: $75/hr – Content & Copywriting: $45/hr – General Communication: $35/hr. Related expenses are invoiced per project and may include travel, meals, per diems, etc.
Beginning with January 2019, clients who wish to retain our marketing services on a regular, monthly basis will be required to participate in auto-pay, through which your regular monthly invoice will be charged to a credit or debit card of your choice. Rosie’s Creative, LLC will no longer be accepting checks for monthly recurring invoices.
Other billable items such as hourly overages, add-on services, fees or other billable services outside of the regular monthly invoice may still be paid by check or other preferred method. These additional invoices will not be paid by the credit card on file unless specifically authorized for each transaction.
Clients who are billed for monthly services are required to participate in monthly auto-billing. Should a payment fail to process, Clients are responsible for the full amount due and must submit updated payment information within 3 business days of the initial transaction failure.
All payments are due upon receipt of invoice, unless otherwise noted on the invoice. If payment is not made within the 60 days, Rosie’s Creative will suspend all services until payment is made in full. Unpaid invoices will accumulate interest at a rate of six percent (6%) per month until full payment is made.
If a client violates the terms of the payment outlined in their Agreement, or on this Policies page, the client agrees to pay all collection costs, including, but not attorney’s fees and court costs incurred by Rosie’s Creative LLC, as a result of Customer’s failure to remit payment.
Rosie’s Creative understands that unforeseen projects can arise and may require immediate attention. If feasible, the team at Rosie’s Creative may accommodate emergency requests with an additional fee for urgent projects which require 24-48 hour turnaround. Rush jobs are considered a premium service and will be provided at our discretion only.
Our rush fee is $100 or 25% of the total cost (whichever is greater) of completing any singular project within the 24-48 hour window.
Multiple fees will be assessed for multiple projects. The total cost of completing the project includes the standard hourly rate in addition to opportunity costs. Opportunity costs can include, but are not limited to, overtime hours, re-prioritization of other customer’s projects, and sacrificing personal plans and opportunities.
Rosie’s Creative will notify the customer when additional rush fees apply to a project except when implicitly inferred by the 24-48 hour turnaround requirement. Rosie’s Creative cannot provide a price quote for a rush job, unless the project realistically permits us the time and resources to both complete the project and provide the quote.
The customer shall indemnify and hold harmless Rosie’s Creative from any and all loss, cost, expense and damages on account of any and all manner of claims, demands, actions and proceedings that may be instituted against Rosie’s Creative on grounds alleging that the said reproduction violates any copyright or any proprietary right of any person or that it contains any matter that is libelous or scandalous, or invades any person’s right to privacy or other personal rights, except to the extent that Rosie’s Creative has contributed to the matter. The customer agrees to, at the customer’s own expense, promptly defend and continue the defense of any such claim, demand, action or proceeding that may be brought against Rosie’s Creative provided that Rosie’s Creative shall promptly notify the customer with respect thereto, and provided further that Rosie’s Creative shall give to the customer such reasonable time as the exigencies of the situation may permit in which to undertake and continue the defense thereof.
Rosie’s Creative, LLC does not assume liability or responsibility for any 3rd party service or product.